Privacy Policy

Last Updated: November 2025

1. Information We Collect

When you use Fix My Furnace services, we may collect the following types of information:

Personal Information: Name, phone number, email address, and service address when you request quotes or schedule appointments.

Service Details: Information about your furnace or HVAC system, including photos you upload, problem descriptions, and service history.

Communication Records: Records of phone calls, text messages, and emails between you and our team or partner contractors.

Usage Information: Information about how you use our website, including pages visited, time spent, and technical data like IP address and browser type.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To connect you with qualified HVAC contractors and coordinate service appointments

• Communication: To contact you about appointments, provide service updates, and respond to your inquiries

• Quality Assurance: To monitor service quality and follow up on your satisfaction with contractor work

• Website Improvement: To analyze usage patterns and improve our website functionality

• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We may share your information in the following circumstances:

Partner Contractors: We share relevant service information with qualified HVAC contractors in our network to facilitate your service request.

Service Providers: We may share information with third-party service providers who help us operate our website and business (hosting, analytics, payment processing).

Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure data storage, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we keep service request information for up to 3 years to maintain service history and ensure quality follow-up. You may request deletion of your information at any time, subject to legal retention requirements.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you

• Correction: Request that we correct inaccurate or incomplete information

• Deletion: Request that we delete your personal information (subject to legal requirements)

• Opt-Out: Unsubscribe from marketing communications at any time

• Portability: Request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and improve your browsing experience

• Analyze website traffic and usage patterns

• Provide targeted advertisements (with your consent)

• Enable essential website functionality

You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality.

8. Third-Party Links

Our website may contain links to third-party websites, including contractor websites and service providers. This privacy policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.

10. Michigan Residents

Michigan residents may have additional rights under state privacy laws. We are committed to complying with all applicable Michigan privacy regulations. If you are a Michigan resident and have questions about your privacy rights, please contact us.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page with a new effective date. We encourage you to review this policy periodically for updates.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:
Fix My Furnace
📞 (833) FIX-IT-NOW
✉️ privacy@fixmyfurnacedetroit.com
📍 Detroit, Michigan

Fix My Furnace is committed to protecting your privacy and maintaining the security of your personal information. We only collect information necessary to provide excellent HVAC services and never sell your data to third parties.